Thank you for shopping with Shri Prem Saraf (P) Ltd. We want you to be completely satisfied with your purchase. If for any reason you are not, please review our return policy below.

1. Return Eligibility

--> General Conditions

  • Items must be returned within 30 days of the purchase date.
  • The item must be in its original, unused condition with all original tags, packaging, and certificates.
  • Items that have been customized, engraved, or altered cannot be returned unless there is a manufacturing defect.

-->Non-Returnable Items

The following items are non-returnable:

  • Special orders or custom jewelry

2. Return Process

--> In-Store Returns

  • Bring the item along with your receipt or proof of purchase to any of our store locations.
  • Our staff will inspect the item and process the return or exchange according to our policy.

3. Refunds and Exchanges

-->Refunds

  • Refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to be processed once the return is received.

-->Exchanges

  • Exchanges can be made for items of equal or greater value. If exchanging for a higher value item, the difference in price will be charged.
  • Exchanges must be completed within 30 days of purchase.

4. Contact Us

If you have any questions about our return policy or need assistance with a return, please contact us at:
Shri Prem Saraf (P) Ltd.
Address: 202, first floor, Kalpana Market, Aminabad, Lucknow.
Email: shripremsaraf@yahoo.com
We appreciate your business and are committed to providing you with the best shopping experience. Thank you for choosing Shri Prem Saraf (P) Ltd.